Why was my redemption canceled?

Reward cancellations usually occur for one of three reasons:

1. Your account is under review.

You will receive an email from our security team if your account is under review. Kindly check your junk/spam folder as well if the email is not in your inbox.

If you are still unable to find the email, please submit a ticket.

Once your account is under review, you must connect your PayPal to your account and reply to the email after doing so.

Here's how to link your PayPal to your account:

  1. Click on the hamburger menu on the top right of the navigation bar. 
  2. Under Others, Click on "Settings" in the dropdown.settings-profile.png
  3. Click the "Wallet" tab.
  4. Click "Connect with PayPal".paypal.png

2. The reward is out of stock.

In this case, you will receive an email informing you that the reward is not available. The points will be returned to your account.

3. Your point balance is negative.

This means that we have received a reversal/s for your account. We're forced to disapprove your reward since you have a negative balance. In cases like this, the negative balance should be reflected on your account. Feel free to submit a ticket if you have any questions regarding your disapproval.

Have more questions? Submit a request