How do I submit a ticket?

While GrabPoints offer a generally good experience for our users, there could be some hiccups from time to time. We are working with multiple survey partners and some issues may arise from either or both sides. In case that you an have issue, our support center is always ready to help.

We encourage you to review our Helpdesk before submitting a ticket. You can utilize our search bar to type some keywords to look for related articles. 


If you haven't found the information you are looking for, you may submit a ticket by clicking on this link. We'll get back to you within 12-24 hours. 



Just make sure that you include helpful details in the description so we can effectively identify your concerns. You can also attach a screenshot of any error message that you are encountering.


Have more questions? Submit a request