What are frozen points?

Frozen points are inaccessible points removed from your points balance. You can't redeem any frozen points. Here are the situations that may result to frozen points:

1. Security risks
2. Bot behavior
3. Usage of emulators
4. Hacking attempts
5. Malicious intent
6. Providing false information when completing surveys/offers.
7. Using automated software or other means to get around our system and complete offers.

Frozen points are released within 15-45 days in frozen state, assuming the advertiser compensates GrabPoints.

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