What are frozen points?
Frozen points are inaccessible points removed from your points balance. You can't redeem any frozen points. Here are the situations that may result to frozen points:
- Security risks
- Bot behavior
- Usage of emulators
- Hacking attempts
- Malicious intent
- Providing false information when completing surveys/offers.
- Using automated software or other means to get around our system and complete offers.
Frozen points are released within 15-45 days in frozen state, assuming the advertiser compensates GrabPoints.